Salesforce Admins Podcast

This week on the podcast Gillian and I get your ready for Dreamforce! For the past 8 weeks we have been interviewing Salesforce Admin presenters about their sessions at Dreamforce, so for this episode we take a moment to give you some insider tips on Dreamforce. We also take a moment to reflect back on the previous Admin keynotes, zones, and fun stuff we did that lead up to this years amazing event. So take a moment to give this episode a listen, and we will see you in the Admin Meadow!

Links

#ButtonClickGuest

We want to get your suggestions for guests on the podcast and we need your help! In every podcast episode we talk to many amazing admins, and we are op So tweet your guest suggestions, support, etc using the hashtag #ButtonClickGuest to help us get more AwesomeAdmins on the podcast.
We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it.

Direct download: BCA-EP-305.mp3
Category:general -- posted at: 5:11pm PST

This week on the podcast we are getting you ready for Dreamforce by looking at how you document process in Salesforce before you begin the building process. First-time Dreamforce presenter Jennifer Lee joins us for a discussion of all the amazing sessions she is presenting at Dreamforce in both the Admin and Developer tracks.



More about Jennifer's session: You’ve just received a request. You log into Salesforce and start making changes, right? WRONG! Put your business analyst hat on. Understanding and documenting the processes on paper is the first and most important step to take before you log into Salesforce to build a new process. This session teaches you to think like a developer and act like a business analyst by asking the right questions to document process, understanding the manual steps for the happy and exception flow(s), documenting them on paper, then building and using the information as a basis for testing.

Links

#ButtonClickGuest

We want to get your suggestions for guests on the podcast and we need your help! So tweet your guest suggestions, support, etc using the hashtag #ButtonClickGuest to help us get more AwesomeAdmins on the podcast.
We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it.

Direct download: BCA-EP-302.mp3
Category:general -- posted at: 4:58pm PST

This week Mary Scotton drops by to diversify our feed. Mary is a leader at Salesforce who holds many patents and helped paved the way for Salesforce admins to build using declarative tools. Now Mary is paving the way to make sure that everyone is included and that we are building stronger relationships with each other. Mary gave the keynote at SE Dreamin' and wanted to share her message with us so that we can begin to recognize our unconscious bias and grow our understanding of different cultures, races, creeds, ethnicities, and identities. I'm so honored to have Mary share her wisdom with us and I would encourage you as the Salesforce Admin to pass this episode along to your users, friends, and coworkers!

Links

#ButtonClickGuest

We want to get your suggestions for guests on the podcast and we need your help! In every podcast episode we talk to many amazing admins, and we are op So tweet your guest suggestions, support, etc using the hashtag #ButtonClickGuest to help us get more AwesomeAdmins on the podcast.
We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it.

Direct download: BCA-EP-310.mp3
Category:general -- posted at: 7:37am PST

This week on the podcast we talk to Luis Suarez who is a Chief Emergineer, People Enabler and Charter Member of Change Agents Worldwide. He is a well seasoned Social / Open Business evangelist and 2.0 practitioner with over 15 years of experience on knowledge management, collaboration, learning, online communities and social networking for business. Since February 2008, Luis has been working without email challenging the status quo of how knowledge workers collaborate and share by promoting openness, transparency, trust, sustainable growth, engagement, connectedness and overall smart work.

This episode is packed with information!

Luis mentions the 2012 McKinsey report "The social economy: Unlocking value and productivity through social technologies" which is a great read for an Salesforce Admin. Can you believe they estimate the average worker spends 28% of their workweek managing email?!!

And if you want to find out more information about the Pomodoro technique you can click here.

Connect with Luis on twitter at @elsua

#ButtonClickGuest

We want to get your suggestions for guests on the podcast and we need your help! So tweet your guest suggestions, support, etc using the hashtag #ButtonClickGuest to help us get more AwesomeAdmins on the podcast.
We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it.

Direct download: BCA-EP-309.mp3
Category:general -- posted at: 7:37am PST

This week on the podcast we talk to Principle Customer Success Manager, Kevin Richardson. Kevin shares with us a great approach that he uses with customers to understand features and functionality by asking Why. While this may sound simple this is a powerful way to understand feature requests. Kevin also gives us a great example of why asking why is important.

Whether you are a solo admin or one who works in a group, this is a great podcast to help you understand business process and deliver functionality that exceed your users and executives expectations. And we give big shoutouts to Salesforce MVPs Shell Black (@Shell_Black) and Geraldine Gray (@GeraldineGray).

You can follow Kevin on Twitter at: @klrichardson

Here is a great example from Kevin-

Problem: The Washington Monument was disintegrating

  • Why? Use of harsh chemicals
  • Why? To clean pigeon poop
  • Why so many pigeons? They eat spiders and there are a lot of spiders at monument
  • Why so many spiders? They eat gnats and lots of gnats at monument
  • Why so many gnats? They are attracted to the light at dusk.

Solution: Turn on the lights at a later time.

#ButtonClickGuest

We want to get your suggestions for guests on the podcast and we need your help! So tweet your guest suggestions, support, etc using the hashtag #ButtonClickGuest to help us get more AwesomeAdmins on the podcast.
We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it.

Direct download: BCA-EP-308.mp3
Category:general -- posted at: 7:36am PST

This week on the podcast we interview Salesforce MVP Cheryl Feldman. Cheryl has been working with Salesforce for a long time and is very active in the Salesforce community. In this episode we talk about mentoring new Salesforce Admins, getting started mentoring, and the best places to go to find Salesforce mentors.

 

Links

#ButtonClickGuest

We want to get your suggestions for guests on the podcast and we need your help! So tweet your guest suggestions, support, etc using the hashtag #ButtonClickGuest to help us get more AwesomeAdmins on the podcast.
We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it.

Direct download: BCA-EP-306.mp3
Category:general -- posted at: 7:36am PST

This week we talk to Paul Greenberg who has been called "the godfather of CRM, the "Walt Whitman of CRM" and even "the Bob Dylan of CRM". He is the author of the best selling book "CRM at the speed of light: Social CRM Strategies, tools and techniques for engaging your customers. Now in its fourth edition it has been called the "bible of the CRM industry" and is used by more than 70 universities as primary text. He is the President of The 56 Group, LLC, a customer strategy consulting firm focused on cutting edge CRM strategic services and Contributor to ZDNet.

In this episode we talk about Dreamforce and get Paul's first impressions as well as a discussion about CRM technology within companies, the changing role of the CIO, and fun discussion about bourbon, whiskeys, and ryes.

You can follow Paul on twitter at @pgreenbe

#ButtonClickGuest

We want to get your suggestions for guests on the podcast and we need your help! So tweet your guest suggestions, support, etc using the hashtag #ButtonClickGuest to help us get more AwesomeAdmins on the podcast.
We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it.

Direct download: BCA-EP-307.mp3
Category:general -- posted at: 7:36am PST

This week on the podcast we are getting you ready for Dreamforce by looking at how you can prepare to make the switch to lightning by replacing all of your URL hacks. Michael White will be presenting two sessions called "Preparing for Lightning: Replacing URL Hacks with Actions". These are a must-attend session for any Admin who has URL hacks in their org, or wants to learn more about actions and the switch to lightning.

More about Michael's session: Join us as we teach you how to replace common URL hacks with global and object-specific actions that work in Classic, Lighting, and Salesforce1. Using the Success Community as the primary source, we'll take a few commonly posted URL hacks and walk through the process for duplicating the functionality using Actions and demo the results in Lightning, Salesforce1, and Classic. You'll leave with the knowledge necessary for replacing URL hacks in your org with Actions that will help you in your migration efforts from Classic to Lightning.

Links

#ButtonClickGuest

We want to get your suggestions for guests on the podcast and we need your help! So tweet your guest suggestions, support, etc using the hashtag #ButtonClickGuest to help us get more AwesomeAdmins on the podcast.
We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it.

Direct download: BCA-EP-304.mp3
Category:general -- posted at: 7:35am PST

This week on the podcast we are getting you ready for Dreamforce by looking at how you can make great reports! Krystal Carter's session on Reporting 101: Understanding the How, What, and Where- will help you dive deep into understanding what reports you users really want!

More about Krystal's session: Go from Reporting Rookie to a Metrics Magician. Every report starts with a question, and great reports start with the right question. Join us to learn how to coach your users into asking the right question so you can deliver reports and dashboards that provide the most value. Take the simplicity of five question words and deliver reports that end users and execs will love.

Links

#ButtonClickGuest

We want to get your suggestions for guests on the podcast and we need your help! So tweet your guest suggestions, support, etc using the hashtag #ButtonClickGuest to help us get more AwesomeAdmins on the podcast.
We want to remind you that if you love what you hear, or even if you don't head on over to iTunes and give us a review. It's super easy to do and it really helps more Admins find the podcast. Plus, we would really appreciate it.

Direct download: BCA-EP-303.mp3
Category:general -- posted at: 7:35am PST

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